Frequently Asked Questions

SHIPPING AND DELIVERY

Q: I am having problems placing an order. What should i do?
A: If you are having trouble at any stage of the process, we are happy to help! Call us at 4376053320 or email us at help@twlgifts.com

Q: I have questions about your shipping policy
A: For any questions relating to shipping, please visit our Shipping Policy.

Q: I have questions about your Refunds and Returns policy
A: For any questions relating to shipping, please visit our Refunds and Returns Policy.

PRODUCTS

Q: How do I find a specific product?
A: You can use the search function on our website, located at the right of our top menu. Search by keywords, brand names, or categories!

Q: How many people are your gifts for?
A: Many of our clients send our products to offices or groups. As a result, we are often asked what size gift is appropriate. As a general guideline, our $50 and under gift basket works well for 1-2 people; $100 and under for 4-6 people; $150 and under for 6-8 people and Premium Gifts for 8-12 people.

Q: What size are your baby clothes?
A: Most of our baby clothes are sized up to 12 months.

PAYMENT, CURRENCY AND OTHER OPTIONS

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay and Google Pay.

Q: Do you offer Gift Cards?
A: We do not offer gift cards at this time.

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

Q: Why don't you offer or have any sales?
A: Many businesses “mark up to mark down” to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is that the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied